Use this section if the Boot Loader appears but not the Welcome Screen when you start Tails.

Verify your Tails USB stick

1. Wait 2–3 minutes and try again. Some USB sticks need some rest after installing.

2. Try all other USB ports on the computer. Some USB ports cannot be used to start from.

3. Make sure that you have installed Tails using either:

   • balenaEtcher from Windows
   • balenaEtcher from macOS
   • GNOME Disks from Linux
   • the Linux command line

4. Make sure that you have verified your download of Tails.

5. Make sure that you have verified your download.

6. Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

   Try to install again on the same USB stick.

7. Try to install on a different USB stick.

8. Try to use the same USB stick to start on a different computer.

Try the Troubleshooting Mode entry

In the Boot Loader, choose the Troubleshooting Mode entry, which works better on some computers.

Try the External Hard Disk entry

In the Boot Loader, choose the External Hard Disk entry, if it is available. Some USB sticks need this entry in order to start Tails.

Check our list of known issues

• If the computer displays the error message Error starting GDM with your graphics card, refer to our list of known issues with graphics cards.

• Otherwise, refer to our list of known issues about Tails not starting entirely. It might contain workarounds for your computer model.