• To learn what you can do with Tails, refer to our documentation.
• For more general questions about Tails, refer to our FAQ.
• For issues with graphics cards, see our known issues with graphics cards.

Tails not starting at all

Mac

This section lists known problems with specific hardware.

Tails does not start at all on Mac models that use the Apple M1 chip and on many other Mac models.

Apple does not prioritize collaborating with Free Software projects. Their newest hardware is usually very hard for Free Software developers to get working with Linux, and thus Tails. PC hardware tends to be more open and work better with Linux.

PC

This section lists known problems with specific hardware.

Dell Latitude E5250

No inicia en memorias USB.

Dell Latitude E6430 y E6230

No inicia en memorias USB.

Con versiones de BIOS A03 06/03/2012 (y A09, A11, y A12)

Mensaje de error: Invalid partition table!

Solución (al menos con las versiones de BIOS A09, A11, y A12): presiona Enter y continuará con el boot.

HP Compaq CQ60-214DX

Tails 3.3 no arranca.

HP Notebook BCM943142HM

No arranca Tails 4.13.

HP Pavilion 15-ab277ca

Tails 3.3 se reinicia al arrancar y nunca termina de arrancar bien.

HP ProBook

Con UEFI habilitado, cuando eligas un dispositivo de boot, selecciona Boot From EFI File y luego Filesystem Tails y EFI/BOOT/BOOTX64.EFI.

Esa solución aplica a, al menos, a la siguiente HP ProBook:

• 5330m
• 4330s
• 6560b

System76 Oryx Pro

This machine does not start from a Tails USB stick: the Linux kernel included in at least Tails 3.11 to 3.13.1, inclusive, does not support the hardware USB controller.

Tails not starting entirely

Mac

This section lists known problems with specific hardware.

MacBook Air Retina 2018 y 2019

Para arrancar Tails, añade las siguentes opciones a las opciones de arranque de Tails:

modprobe.blacklist=thunderbolt

Still, the trackpad and keyboard might not work. You can use an external mouse and keyboard.

PC

This section lists known problems with specific hardware.

Error de "Soft lockup"

En algunos portátiles Tails arranca con el error siguiente:

soft lockup - CPU#N stuck for Ns

To start Tails successfully, try to add the following boot option when starting Tails:

acpi_rev_override=1

Microsoft Surface Laptop 3

El teclado y el ratón no funcionan en este ordenador. Si encuentras una solución, cuéntanos.

Microsoft Surface Laptop 4

El teclado y el ratón no funcionan en este ordenador. Si encuentras una solución, cuéntanos.

Networking issues

Wi-Fi not working

See troubleshooting Wi-Fi not working.

Problematic Wi-Fi interfaces

Check in this section if there is a workaround to get your Wi-Fi interface work in Tails.

To know the model of your Wi-Fi interface:

1. Abre la Terminal y ejecuta el siguiente comando:

   lspci -v | grep "Network controller"
   

88W8897 [AVASTAR] 802.11ac Wireless

On some computers with a Marvell Avastar 88W8897 Wi-Fi adapter, such as some Microsoft Surface Pro models, Tails fails to connect to Wi-Fi networks.

If you experience this problem, you can try to disable MAC address anonymization that sometimes fixes it.

RTL8723BE PCIe Wireless Network Adapter

En algunos ordenadores con adaptador Wi-Fi RTL8723be, Tails puede no encontrar redes, tener conexión inestable, o funcionar mal.

You can try to add the following boot options when starting Tails until you find a combination that works for you. The exact combination of options that works depends on the computer:

• rtl8723be.fwlps=0 rtl8723be.ips=0

• rtl8723be.ant_sel=1

• rtl8723be.ant_sel=2

• rtl8723be.ant_sel=1 rtl8723be.fwlps=0 rtl8723be.ips=0

• rtl8723be.ant_sel=2 rtl8723be.fwlps=0 rtl8723be.ips=0

Broadcom Wi-Fi network interface needing broadcom-sta-dkms

Para funcionar en Tails, algunas tarjetas de Wi-Fi Broadcom requieren el driver wl, distribuido en el paquete de Debian broadcom-sta-dkms.

El driver wl no se incluye en Tails porque es propietario.

Your device requires the wl driver if it is in the list of devices supported by the broadcom-sta-dkms package on the corresponding Debian wiki page. If you find your device in the list of supported devices, then it is impossible to use your Wi-Fi card in Tails.

Lenovo Legion Y530

El adaptador Wi-Fi no funciona.

Para arreglar este problema debes añadir las siguentes opciones a tus opciones de arranque al arrancar Tails:

modprobe.blacklist=ideapad_laptop

RTL8821CE

El adaptador Wi-Fi Realtek RTL8821CE todavía no está soportado en Linux.

Este problema se está viendo en Debian bug #917941.

Problems connecting to the Tor network

See troubleshooting connecting to Tor.

Other hardware issues

Configuración del Touchpad

Acer C720 - Cypress APA Touchpad

synclient FingerLow=5;
synclient FingerHigh=5;

Lenovo IdeaPad 3 Touchpad

This touchpad does not work by default. To fix this problem, add the following boot option when starting Tails:

pci=nocrs

Lenovo ThinkPad 11e

Tails might be unstable and stop working regularly on some Lenovo ThinkPad 11e laptops, such as the 2015 model.

To fix this problem, add the following boot option when starting Tails:

intel_idle.max_cstate=1

USB devices are not working on some GIGABYTE motherboards

To workaround this issue, you can try to:

• Use other USB ports. For example, use USB 2 ports instead of USB 3 ports and vice versa.

• Enable these 3 options in the BIOS

  • xHCI handoff
  • EHCI handoff
  • IOMMU controller

• Add the following boot option when starting Tails:

  amd_iommu=on iommu=pt
  

• Disable IOMMU in the BIOS then enable it again.

Some of these workarounds might disable some of the USB ports.

Graphics corruption in Tor Browser and Thunderbird

On some computers, Tor Browser and Thunderbird are displayed incorrectly:

• The application window is initially empty and white.
• The icons and menus only appear when hovered by the mouse.
• The contents of the window is only displayed in stripes when scrolling.

To workaround this issue, add the following boot option when starting Tails:

intel_iommu=off

This problem affects at least the following computers:

• MacBookPro11,5
• other MacBooks with a Radeon R9 graphics adapter

Acer Swift 3

In order to allow Tails to use all available memory, start Tails from the F2 EFI setup firmware entry.

Dell XPS 15 7590 with Nvidia graphics card

When using the Nvidia card of a Dell XPS 15 7590 laptop, the system may become unresponsive while using Tails.

To fix this, start Tails with the following boot option:

pcie_port_pm=off

Other issues

No funcionan los dispositivos Bluetooth

Bluetooth no está habilitado por defecto en Tails porque es inseguro.

Tails no arranca o funciona raro luego de una actualización automática

A veces después de una actualización automática tu Tails puede:

• No arrancar. Muchas veces con el mensaje:

  Loading, please wait...

• Actuar raro. Por ejemplo, tu teclado no funciona, o no puedes conectar a Internet.

Para arreglar este problema puedes actualizar tu Tails manualmente.

Tails no borra la memoria de vídeo

Tails doesn't erase the video memory.

When you restart your computer after using Tails, it might briefly display the last screen that was displayed in Tails.

If you shut down your computer instead of restarting it, the video memory will erase itself automatically after some time.

Ver Erase video memory on shutdown.