After we closed off our forum in June, the Tails community was left without a public user support channel apart from IRC.


To compensate this loss, we decided to create a new public mailing list for user support.

This list is the right place for:

  • User support: solving doubts about how to use Tails, security implications of Tails, etc.
  • Community interaction: information and tricks about ways of using Tails that are not officially documented but might be of interest to others.
  • Small issues: pointing out small things that we needed to fix and do not require a complete bug report. That's fine and we appreciate it.

This list is the wrong place for:

Some reasons behind this decision

Since 2012, we worked on replacing the old forum with a question and answer application. We hoped we could have a shared application with The Tor Project that was heading in the same direction. For many reasons this did not happen.

To solve this we decided to:

  • Setup a support mailing list as a new public channel for user support with the help of the Tails community.
  • Gather frequently asked questions from the forum and the list on our website.
  • On the long-run, have Askbot into Debian and improve it with the features we need.

See the corresponding ticket: #5984.