• For other hardware compatibility issues, refer to our known issues.

Error starting GDM

This section applies if you see the following error message when starting Tails:

Error starting GDM with your graphics card: name of your graphics card [id] (rev number). Please take note of this error and visit https://tails.boum.org/gdm for troubleshooting.

1. Identify the name, ID, and revision number (if any) of your graphics card.

   For example, if your error message starts with:

   Error starting GDM with your graphics card: NVIDIA Corporation [10de:0a6c] GT218M [NVS 3100M] (rev a2)

   • The name is NVIDIA Corporation GT218M [NVS 3100M].
   • The ID is [10de:0a6c]. The ID is unique to the model of your graphics card, it is not unique to your computer.
   • The revision number is a2. Your graphics card might have no revision number.

2. Check if your graphics card is listed below. For example, you can search for its name or ID on this page.

   • If your graphics card is listed, check if a workaround is documented to make it work on Tails.

     If the workaround doesn't work, we are sorry that Tails does not work well on this computer. Our best hope is that a future update of Linux drivers will solve the problem.

   • If your graphics card is not listed, please contact our support team by email.

     Mention in your email:

     • The version of Tails that you are trying to start.
     • The name, ID, and revision number (if any) of your graphics card.

     You can send us a photo of the error message as it appears on your screen.

3. If your problem gets fixed in a future version of Tails, please let us know so we can update this page.

AMD Radeon HD

Affected graphics cards

Other graphics cards in the Radeon HD family might be affected:

• Radeon HD 2000 series
• Radeon HD 3000 series
• Radeon HD 4000 series
• Radeon HD 5000 series
• Radeon HD 6000 series
• Radeon HD 7000 series
• Radeon HD 8000 series

Workaround

If the computer has another, integrated graphics card, try configuring the computer to use that one instead of the AMD graphics card. For example, using the following boot option:

• modprobe.blacklist=radeon

AMD Radeon R5

Affected graphics cards

AMD Radeon R9

Affected graphics cards

Workaround

Adding radeon.dpm=0 to the boot options fixes the issue.

AMD Radeon RX 400 family

Affected graphics cards

Workaround

Adding amdgpu.dc=0 to the boot options fixes the issue.

Other possibly affected graphics cards

Other graphics cards in the Radeon RX 400 series might be affected.

AMD Radeon RX Vega family

Affected graphics cards

Graphics cards in the Radeon RX Vega series, as found in some AMD Ryzen processors, might be affected.

Workaround

To start Tails successfully, add the following boot option when starting Tails:

iommu=soft

AMD Renoir family

Affected graphics cards

Workaround

We don't know any workaround so far. If you find one, please tell our help desk about it.

Other possibly affected graphics cards

Graphics cards in the Renoir family, as found in some AMD Threadripper and Ryzen processors, might be affected.

AMD Radeon RX 5000 family

Affected graphics cards

Workaround

We don't know any workaround so far. If you find one, please tell our help desk about it.

Other possibly affected graphics cards

Graphics cards in the Radeon RX 5000 series might be affected.

Intel

Affected graphics cards

Various Intel graphics card.

Workaround

Try starting in the Troubleshooting Mode.

Intel 855GM

Affected graphics cards

Intel UHD 750

Affected graphics cards

Workaround

Try starting Tails using the following boot option:

• i915.force_probe=4c8a

Nvidia NV50 family (Tesla)

Affected graphics cards

Other possibly affected graphics cards

Other graphics cards in the NV50 family (Tesla) might be affected:

Nvidia NVE0 family (Kepler)

Affected graphics cards

Other possibly affected graphics cards

Other graphics cards in the NVE0 family (Kepler) might be affected.

Workaround

We don't know any workaround for these graphics cards yet. Please let us know if you find one.

Nvidia NV110 family (Maxwell)

Affected graphics cards

Workaround

This problem has been fixed for some of these graphic cards.

Otherwise, try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

• nouveau.noaccel=1

Other possibly affected graphics cards

Other graphics cards in the NV110 family (Maxwell) might be affected:

Nvidia NV130 family (Pascal)

Possibly affected graphics cards

Graphics cards in the NV130 family (Pascal) might be affected:

Workaround

This problem has been fixed for some of these graphic cards.

Otherwise, try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

• nouveau.noaccel=0
• nouveau.noaccel=1

Nvidia NV160 family (Turing)

As of 2020-03-19, much of these Nvidia graphics cards are not supported by Tails yet.

Affected graphics cards

Possibly affected graphics cards

Graphics cards in the NV160 family (Turing) might be affected.

Workaround

Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

• nouveau.noaccel=1

Nvidia RTX 30X0 family (Ampere)

As of 2020-11-07, these Nvidia graphics cards are not supported out of the box by Tails yet.

Affected graphics cards

Graphics cards in the Ampere family are affected.

Other issues

Black screen with switchable graphics computers

Some computers with switchable graphics (such as Optimus) fail to choose a video card and end up on a black screen. This has been reported for MacBook Pro 6,2, MacBook Pro 10,1 Retina, MacBook Pro 15-inch (early 2011) and might affect many others.

There are several possible workarounds for this issue:

• Explicitly select one of the two graphics adapters in the BIOS instead of letting the system choose one automatically. If this does not solve the problem, try selecting the other graphics adapter.

• For the Mac computers, it is possible to use a third-party application, http://gfx.io/, to force integrated graphics only through macOS. Then restart in that special mode that works with Tails.

Cannot start GNOME session with switchable graphics computers

On some computers with switchable graphics, Tails 2.10 and later fails to start the GNOME session and keeps returning to the Welcome Screen.

Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.

• modprobe.blacklist=nouveau

Intel GM965/GL960

Affected graphics cards

The laptop crashes while running Tails.

Workaround

Adding video=SVIDEO-1:d to the boot options fixes the issue.

Virtual machines with virt-manager, libvirt and QEMU

See the dedicated troubleshooting documentation about graphics issues in Tails running inside a virtual machine with virt-manager.

Virtual machines with VMware

To improve support of Tails running inside a virtual machine with VMware, install the open-vm-tools-desktop software package in Tails.

Probing EDD error

Use these instructions if Tails failed to start and displayed the following error:

1. Follow our guide for editing boot options.

2. For the guide's "Modify the boot options as needed" step, type edd=off to add this option to the command line.