- support
- known issues
- Problemas conocidos con tarjetas gráficas
- Por otros problemas de compatibilidad de hardware, revista nuestra lista de problemas conocidos.
- Error al inciar GDM
- AMD Radeon HD
- AMD Radeon R5
- AMD Radeon R9
- Familia AMD Radeon RX 400
- AMD Radeon RX Vega family
- AMD Renoir family
- AMD Radeon RX 5000 family
- Intel
- Intel 855GM
- Intel UHD 750
- Nvidia NV50 family (Tesla)
- Nvidia NVE0 family (Kepler)
- Nvidia NV110 family (Maxwell)
- Nvidia NV130 family (Pascal)
- Nvidia NV160 family (Turing)
- Nvidia RTX 30X0 family (Ampere)
- Other issues
Error al inciar GDM
Esta sección aplica si ves uno de los siguientes mensajes de error al arrancar Tails:
Error starting GDM with your graphics card: name of your graphics card [id] (rev number). Please take note of this error and visit https://tails.boum.org/gdm for troubleshooting.
Identifica el nombre, ID, y numero de revisión (si existe) de tu tarjeta gráfica.
Por ejemplo, si tu mensaje de error empieza con:
Error starting GDM with your graphics card: NVIDIA Corporation [10de:0a6c] GT218M [NVS 3100M] (rev a2)
- El nombre es NVIDIA Corporation GT218M [NVS 3100M].
- El ID es [10de:0a6c]. El ID es único con respecto al modelo de tu tarjeta gráfica, no es único de tu computadora.
- El numero de revisión es a2. Tu tarjeta gráfica puede no tener numero de revisión.
Mira si tu tarjeta gráfica aparece en la lista. Por ejemplo, puedes buscar por su nombre o ID en esta página.
Si tu tarjeta gráfica está listada, mira si hay alguna solución documentada para hacerla funcionar en Tails.
If the workaround doesn't work, we are sorry that Tails does not work well on this computer. Our best hope is that a future update of Linux drivers will solve the problem.
Si tu tarjeta gráfica no está listada, por favor contacta a nuestro equipo de ayuda por email.
Menciona en tu correo:
- Cual versión de Tails estás tratando de iniciar.
- El nombre, ID y número de revisión, si tiene, de tu tarjeta gráfica.
Puedes enviarnos una foto del mensaje de error como aparece en tu pantalla.
Si tu problema se soluciona en una versión futura de Tails, dínoslo para que podamos actualizar esta página.
AMD Radeon HD
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| Advanced Micro Devices, Inc. [AMD/ATI] Mars XTX [Radeon HD 8790M] | [1002:6606] | |
| Advanced Micro Devices, Inc. [AMD/ATI] Mars XTX [Radeon HD 8790M] | [1002:6606] | (rev ff) |
| Advanced Micro Devices, Inc. [AMD/ATI] Turks XT [Radeon HD 6670/7670] | [1002:6758] | |
| Advanced Micro Devices, Inc. [AMD/ATI] Seymour LP [Radeon HD 6430M] | [1002:6761] | |
| Advanced Micro Devices, Inc. [AMD/ATI] Cedar [Radeon HD 5000/6000/7350/8350 Series] | [1002:68f9] | |
| Advanced Micro Devices, Inc. [AMD/ATI] Broadway PRO [Mobility Radeon HD 5850] | [1002:68a1] | |
| Advanced Micro Devices, Inc. [AMD/ATI] RV730/M96 [Mobility Radeon HD 4650/5165] | [1002:9480] | |
| Advanced Micro Devices, Inc. [AMD/ATI] RV630/M76 [Mobility Radeon HD 2600 XT/2700] | [1002:9583] | |
| Advanced Micro Devices, Inc. [AMD/ATI] Device | [1002:98e4] | (rev da) |
| Advanced Micro Devices, Inc. [AMD/ATI] Trinity [Radeon HD 7520G] | [1002:9990] | |
| Advanced Micro Devices, Inc. [AMD/ATI] Beavercreek [Radeon HD 6550D] | [1002:9640] | |
| Advanced Micro Devices, INC. [AMD/ATI] RX 6800 | [1002:73bf] |
Otras tarjetas gráficas de la familia Radeon HD pueden verse afectadas:
- Radeon HD 2000 series
- Radeon HD 3000 series
- Radeon HD 4000 series
- Radeon HD 5000 series
- Radeon HD 6000 series
- Radeon HD 7000 series
- Radeon HD 8000 series
Solución
Si la computadora tiene otra tarjeta gráfica integrada, intente configurar la computadora para usar esa en lugar de la tarjeta gráfica AMD. Por ejemplo, usando esta opción de arranque:
modprobe.blacklist=radeon
AMD Radeon R5
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| Advanced Micro Devices, Inc. [AMD/ATI] Exo UL/ULT/ULP [Radeon R5 M320] |
AMD Radeon R9
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| Advanced Micro Devices, Inc. [AMD/ATI] Hawaii PRO [Radeon R9 290/390] | [1002:67b1] |
Solución
Adding radeon.dpm=0 to the boot
options fixes the issue.
Familia AMD Radeon RX 400
Tarjetas gráficas afectadas
| Nombre | ID | Número de Revisión |
|---|---|---|
| Radeon RX 480 |
Solución
Adding amdgpu.dc=0 to the boot
options fixes the issue.
Other possibly affected graphics cards
Other graphics cards in the Radeon RX 400 series might be affected.
AMD Radeon RX Vega family
Tarjetas gráficas afectadas
Graphics cards in the Radeon RX Vega series, as found in some AMD Ryzen processors, might be affected.
Solución
Para arrancar Tails, añade las siguentes opciones a las opciones de arranque de Tails:
iommu=soft
AMD Renoir family
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| AMD/ATI Renoir | 1002:1636 |
Solución
We don't know any workaround so far. If you find one, please tell our help desk about it.
Other possibly affected graphics cards
Graphics cards in the Renoir family, as found in some AMD Threadripper and Ryzen processors, might be affected.
AMD Radeon RX 5000 family
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| AMD Radeon RX 5500 XT | 1002:7340 |
Solución
We don't know any workaround so far. If you find one, please tell our help desk about it.
Other possibly affected graphics cards
Graphics cards in the Radeon RX 5000 series might be affected.
Intel
Tarjetas gráficas afectadas
Varias tarjetas gráficas Intel.
Solución
Try starting in the Troubleshooting Mode.
Intel 855GM
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| Intel Corporation 82852/855GM Integrated Graphics Device | [8086:3582] | (rev 02) |
Intel UHD 750
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| Intel UHD 750 | [8086:4c8a] |
Solución
Try starting Tails using the following boot option:
i915.force_probe=4c8a
Nvidia NV50 family (Tesla)
Tarjetas gráficas afectadas
| Nombre | ID | Número de Revisión |
|---|---|---|
| NVIDIA Corporation MCP89 (GeForce 320M) | [10de:08a0] | a2 |
Other possibly affected graphics cards
Otras tarjetas de la familia NV50 (Tesla) pueden verse afectadas:
| Code name | Official Name |
|---|---|
| NV50 (G80) | GeForce 8800 (GTS, GTX, Ultra) Quadro FX (4600 (SDI), 5600) |
| NV84 (G84) | GeForce 8600 (GT, GTS, M GT, M GS), 8700M GT, GeForce 9500M GS, 9650M GS Quadro FX (370, 570, 570M, 1600M, 1700), NVS 320M |
| NV86 (G86) | GeForce 8300 GS, 8400 (GS, M G, M GS, M GT), 8500 GT, GeForce 9300M G Quadro FX 360M, NVS (130M, 135M, 140M, 290) |
| NV92 (G92) | GeForce 8800 (GT, GS, GTS 512, M GTS, M GTX) GeForce 9600 GSO, 9800 (GT, GTX, GTX+, GX2, M GT, M GTX) GeForce GTS 150(M), GTS 160M, GTS 240, GTS 250, GTX (260M, 280M, 285M), GT (330, 340) Quadro FX (2800M, 3600M, 3700, 3700M, 3800M, 4700 X2), VX 200 |
| NV94 (G94) | GeForce 9600 (GSO 512, GT, S), 9700M GTS, 9800M GTS, GeForce G 110M, GT 130(M), GT 140 Quadro FX (1800, 2700M) |
| NV96 (G96) | GeForce 9400 GT, 9500 (GT, M G), 9600 (M GS, M GT), 9650M GT, 9700M GT GeForce G 102M, GT 120 Quadro FX (380, 580, 770M, 1700M) |
| NV98 (G98) | GeForce 8400 GS, GeForce 9200M GS, 9300 (GE, GS, M GS) GeForce G 100, G 105M Quadro FX (370 LP, 370M), NVS (150M, 160M, 295, 420, 450) |
| NVA0 (GT200) | GeForce GTX (260, 275, 280, 285, 295) Quadro CX, FX (3800, 4800, 5800) |
| NVA3 (GT215) | GeForce GT (240, 320, 335M), GTS (250M, 260M, 350M, 360M) Quadro FX 1800M |
| NVA5 (GT216) | GeForce GT (220, 230M, 240M, 325M, 330M), 315 Quadro 400, FX 880M, NVS 5100M |
| NVA8 (GT218) | GeForce 8400 GS, ION 2, GeForce 205, 210, G 210M, 305M, 310(M), 405 Quadro FX (380 LP, 380M), NVS (300, 2100M, 3100M) |
| NVAA (MCP77/MCP78) | GeForce 8100, 8200, 8300 mGPU / nForce 700a series, 8200M G |
| NVAC (MCP79/MCP7A) | ION, GeForce 9300, 9400 mGPU / nForce 700i series, 8200M G, 9100M, 9400M (G) |
Nvidia NVE0 family (Kepler)
Tarjetas gráficas afectadas
| Nombre | ID | Número de Revisión |
|---|---|---|
| NVIDIA Corporation GK107 (GeForce GTX 650) | [10de:0fc6] | a1 |
| NVIDIA Corporation GK208 (Geforce GT 710B) | [10de:128b] |
Other possibly affected graphics cards
Other graphics cards in the NVE0 family (Kepler) might be affected.
Solución
We don't know any workaround for these graphics cards yet. Please let us know if you find one.
Nvidia NV110 family (Maxwell)
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| NVIDIA Corporation GM107 [GeForce GTX 750 Ti] | ? | a2 |
| NVIDIA Corporation GM204 [GeForce GTX 970] | [10de:13c2] | |
| NVIDIA Corporation GM204M [GeForce GTX 970M] | [10de:13d8] | |
| NVIDIA Corporation GM204M [GeForce GTX 970M] | [10de:1618] |
Solución
Este problema se ha arreglado para algunas de estas tarjetas gráficas.
Otherwise, try starting Tails using the following boot options. You should try only one of these boot options per start attempt.
nouveau.noaccel=1
Other possibly affected graphics cards
Other graphics cards in the NV110 family (Maxwell) might be affected:
| Code name | Official Name |
|---|---|
| NV117 (GM107) | GeForce GTX (745, 750, 840M, 845M, 850M, 860M, 950M, 960M) Quadro K620, K1200, K2200, M1000M, M1200M; GRID M30, M40 |
| NV118 (GM108) | GeForce 830M, 840M, 930M, 940M[X] |
| NV120 (GM200) | GeForce GTX Titan X |
| NV124 (GM204) | GeForce GTX (980) |
| NV126 (GM206) | GeForce GTX (950, 960) |
| NV12B (GM20B) | Tegra X1 |
Nvidia NV130 family (Pascal)
Possibly affected graphics cards
Graphics cards in the NV130 family (Pascal) might be affected:
| Code name | Official Name |
|---|---|
| NV132 (GP102) | NVIDIA Titan (X, Xp), GeForce GTX 1080 Ti |
| NV134 (GP104) | GeForce GTX (1070, 1080) |
| NV136 (GP106) | GeForce GTX 1060 |
| NV137 (GP107) | GeForce GTX (1050, 1050 Ti) |
| NV138 (GP108) | GeForce GT 1030 |
Solución
Este problema se ha arreglado para algunas de estas tarjetas gráficas.
Otherwise, try starting Tails using the following boot options. You should try only one of these boot options per start attempt.
nouveau.noaccel=0nouveau.noaccel=1
Nvidia NV160 family (Turing)
As of 2020-03-19, much of these Nvidia graphics cards are not supported by Tails yet.
Tarjetas gráficas afectadas
| Code name | Official Name | |||||
|---|---|---|---|---|---|---|
| NV167 (TU117) | GeForce GTX 1650 | GeForce RTX 2060 Mobile | GeForce RTX 2070 | GeForce RTX 2070 Super | GeForce RTX 2070m | GeForce RTX 2080 Super |
Possibly affected graphics cards
Graphics cards in the NV160 family (Turing) might be affected.
Solución
Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.
nouveau.noaccel=1
Nvidia RTX 30X0 family (Ampere)
As of 2020-11-07, these Nvidia graphics cards are not supported out of the box by Tails yet.
Tarjetas gráficas afectadas
Graphics cards in the Ampere family are affected.
Other issues
Black screen with switchable graphics computers
Some computers with switchable graphics (such as Optimus) fail to choose a video card and end up on a black screen. This has been reported for MacBook Pro 6,2, MacBook Pro 10,1 Retina, MacBook Pro 15-inch (early 2011) and might affect many others.
Hay varias soluciones posibles para este problema:
Explicitly select one of the two graphics adapters in the BIOS instead of letting the system choose one automatically. If this does not solve the problem, try selecting the other graphics adapter.
For the Mac computers, it is possible to use a third-party application, http://gfx.io/, to force integrated graphics only through macOS. Then restart in that special mode that works with Tails.
Cannot start GNOME session with switchable graphics computers
On some computers with switchable graphics, Tails 2.10 and later fails to start the GNOME session and keeps returning to the Welcome Screen.
Try starting Tails using the following boot options. You should try only one of these boot options per start attempt.
modprobe.blacklist=nouveau
Intel GM965/GL960
Tarjetas gráficas afectadas
| Name | ID | Revision number |
|---|---|---|
| Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (primary) | [8086:2a02] | |
| Intel Corporation Mobile GM965/GL960 Integrated Graphics Controller (secondar) | [8086:2a03] |
La laptop se congela cuando corre Tails.
Solución
Adding video=SVIDEO-1:d to the boot
options fixes the issue.
Virtual machines with virt-manager, libvirt and QEMU
See the dedicated troubleshooting documentation about graphics issues in Tails running inside a virtual machine with virt-manager.
Virtual machines with VMware
To improve support of Tails running inside a virtual machine with
VMware, install the
open-vm-tools-desktop software package in Tails.
Probing EDD error
Use these instructions if Tails failed to start and displayed the following error:
For the guide's "Modify the boot options as needed" step, type
edd=offto add this option to the command line.