• Um zu erfahren, was Sie mit Tails machen können, schauen Sie in unsere Dokumentation.
• Für allgemeinere Fragen zu Tails, schauen Sie in unsere FAQ.
• Bei Problemen mit Grafikkarten, sehen Sie unsere bekannten Probleme mit Grafikkarten.

Tails startet nicht

Mac

This section lists known problems with specific hardware.

Tails does not start at all on Mac models that use the Apple M1 chip and on many other Mac models.

Apple does not prioritize collaborating with Free Software projects. Their newest hardware is usually very hard for Free Software developers to get working with Linux, and thus Tails. PC hardware tends to be more open and work better with Linux.

PC

This section lists known problems with specific hardware.

Dell Latitude E5250

Startet nicht auf Tails USB-Sticks.

Dell Latitude E6430 and E6230

Startet nicht auf USB-Sticks.

Mit BIOS-Versionen A03 06/03/2012 (und A09, A11, und A12)

Fehlernachricht: Invalid partition table!

Problemumgehung (zumindest mit den BIOS-Versionen A09, A11 und A12): Drücken Sie einfach die Eingabetaste, und der Startvorgang wird fortgesetzt.

HP Compaq CQ60-214DX

Tails 3.3 startet nicht.

HP Notebook BCM943142HM

Does not start Tails 4.13.

HP Pavilion 15-ab277ca

Tails 3.3 wird beim Start neu gestartet und nie erfolgreich gestartet.

HP ProBook

Wenn UEFI aktiviert ist, wählen Sie bei der Auswahl eines Startgeräts "Boot From EFI File" und dann "Filesystem Tails" und "EFI / BOOT / BOOTX64.EFI".

Diese Problemumgehung galt zumindest für das folgende HP ProBook:

• 5330m
• 4330s
• 6560b

System76 Oryx Pro

Dieser Computer startet nicht von einem Tails-USB-Stick: Der in mindestens Tails 3.11 bis einschließlich 3.13.1 enthaltene Linux-Kernel unterstützt den Hardware-USB-Controller nicht.

Tails not starting entirely

Mac

This section lists known problems with specific hardware.

MacBook Air Retina 2018 und 2019

To start Tails successfully, add the following boot option when starting Tails:

modprobe.blacklist=thunderbolt

Still, the trackpad and keyboard might not work. You can use an external mouse and keyboard.

PC

This section lists known problems with specific hardware.

"Soft lockup" error

Auf einigen Laptops startet Tails mit dem folgenden Fehler:

Soft Lockup - CPU#N stuck for Ns

To start Tails successfully, try to add the following boot option when starting Tails:

acpi_rev_override=1

Microsoft Surface Laptop 3

The keyboard and mouse do not work on this laptop. If you find a workaround, please let us know.

Microsoft Surface Laptop 4

The keyboard and mouse do not work on this laptop. If you find a workaround, please let us know.

Netzwerkprobleme

WLAN verbindet nicht

See troubleshooting Wi-Fi not working.

Problematische WLAN-Schnittstellen

Check in this section if there is a workaround to get your Wi-Fi interface work in Tails.

To know the model of your Wi-Fi interface:

1. Öffnen Sie Terminal und führen folgende Kommandos aus:

   lspci -v | grep "Network controller"
   

88W8897 [AVASTAR] 802.11ac Wireless

Auf einigen Computern mit einem Marvell Avastar 88W8897-WLAN-Adapter, z. B. einigen Microsoft Surface Pro-Modellen, kann Tails keine Verbindung zu WLAN-Netzwerken herstellen.

If you experience this problem, you can try to disable MAC address anonymization that sometimes fixes it.

RTL8723BE PCIe Wireless Network Adapter

Auf einigen Computern mit einem RTL8723be-Wi-Fi-Adapter kann Tails Wi-Fi-Netzwerke möglicherweise nicht erkennen, unzuverlässige Wi-Fi-Verbindungen bereitstellen oder eine schlechte Wi-Fi-Leistung aufweisen.

You can try to add the following boot options when starting Tails until you find a combination that works for you. The exact combination of options that works depends on the computer:

• rtl8723be.fwlps=0 rtl8723be.ips=0

• rtl8723be.ant_sel=1

• rtl8723be.ant_sel=2

• rtl8723be.ant_sel=1 rtl8723be.fwlps=0 rtl8723be.ips=0

• rtl8723be.ant_sel=2 rtl8723be.fwlps=0 rtl8723be.ips=0

Broadcom Wi-Fi network interface needing broadcom-sta-dkms

Some Broadcom Wi-Fi interfaces require the wl driver, provided by the broadcom-sta-dkms Debian package, to work in Tails.

Der wl -Treiber ist nicht in Tails enthalten, da er proprietär ist.

Your device requires the wl driver if it is in the list of devices supported by the broadcom-sta-dkms package on the corresponding Debian wiki page. If you find your device in the list of supported devices, then it is impossible to use your Wi-Fi card in Tails.

Lenovo Legion Y530

Wi-Fi-Adapter funktioniert nicht.

To fix this issue, add the following boot option when starting Tails:

modprobe.blacklist=ideapad_laptop

RTL8821CE

Der Realtek RTL8821CE Wi-Fi-Adapter wird unter Linux noch nicht unterstützt.

Dieses Problem wird von Debian bug #917941 verfolgt.

Problems connecting to the Tor network

See troubleshooting connecting to Tor.

Andere Hardwareprobleme

Touchpad configurations

Acer C720 - Cypress APA Touchpad

synclient FingerLow=5;
synclient FingerHigh=5;

Lenovo IdeaPad 3 Touchpad

This touchpad does not work by default. To fix this problem, add the following boot option when starting Tails:

pci=nocrs

Lenovo ThinkPad 11e

Tails might be unstable and stop working regularly on some Lenovo ThinkPad 11e laptops, such as the 2015 model.

To fix this problem, add the following boot option when starting Tails:

intel_idle.max_cstate=1

USB devices are not working on some GIGABYTE motherboards

To workaround this issue, you can try to:

• Use other USB ports. For example, use USB 2 ports instead of USB 3 ports and vice versa.

• Enable these 3 options in the BIOS

  • xHCI handoff
  • EHCI handoff
  • IOMMU controller

• Add the following boot option when starting Tails:

  amd_iommu=on iommu=pt
  

• Disable IOMMU in the BIOS then enable it again.

Some of these workarounds might disable some of the USB ports.

Graphics corruption in Tor Browser and Thunderbird

On some computers, Tor Browser and Thunderbird are displayed incorrectly:

• The application window is initially empty and white.
• The icons and menus only appear when hovered by the mouse.
• The contents of the window is only displayed in stripes when scrolling.

To workaround this issue, add the following boot option when starting Tails:

intel_iommu=off

This problem affects at least the following computers:

• MacBookPro11,5
• other MacBooks with a Radeon R9 graphics adapter

Acer Swift 3

In order to allow Tails to use all available memory, start Tails from the F2 EFI setup firmware entry.

Dell XPS 15 7590 with Nvidia graphics card

When using the Nvidia card of a Dell XPS 15 7590 laptop, the system may become unresponsive while using Tails.

To fix this, start Tails with the following boot option:

pcie_port_pm=off

Andere Themen

Bluetooth devices don't work

Bluetooth is not enabled in Tails for security reasons.

Tails fails to start or behaves weirdly after an automatic upgrade

Sometimes, after an automatic upgrade, your Tails might either:

• Fail to start. Often after the message:

  Loading, bitte warten...

• Sie verhalten sich seltsam. Zum Beispiel funktioniert Ihre Tastatur nicht oder Sie können keine Verbindung zu einem Netzwerk herstellen.

To fix this problem, you can update your Tails manually.

Tails does not erase video memory

Tails doesn't erase the video memory.

When you restart your computer after using Tails, it might briefly display the last screen that was displayed in Tails.

If you shut down your computer instead of restarting it, the video memory will erase itself automatically after some time.

See Erase video memory on shutdown.